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19 Aug 2021

Full-Time Shopping Receptionist at Roodeport

RJPersonnel – Posted by JobsNations Staff South Africa

Job Description

Candidate Responsibilities include but are not limited to:

Administration functions

  • Deal effectively with customer queries and complaints
  • Communicate personally and telephonically with a diverse group of shoppers and clients
  • Provide feedback to Centre Management with regards to suggestions, complaints, and compliments in order to provide a better shopping environment
  • Control the sales of gift vouchers
  • Handle cash daily
  • Assist with promotional activities such as competitions and shopper incentive programs
  • Control situations in the event of theft lost children or parents etc. This involves making public announcements, notifying security, etc.
  • Ensure effective communication in a crisis situation
  • Handle irate customers and tenants
  • Provide relief for switchboard and reception
  • Oversee the general operations of the Centre on weekends, i.e. efficient security, parking, escalators, lifts, and air cons

Customer Relations

  • Attend to customer and tenant general queries and complaints effectively and in line with standards

Qualifications and Experience:

  • Matric

Required Knowledge

  • Knowledge of basic Department structure and work and information flow

Skills/Abilities

  • Ability to work in a team
  • Have excellent telephone etiquette
  • Ability to use initiative when dealing with problems
  • Must be friendly, presentable, reliable, trustworthy, and patient
  • Customer-orientated
  • Excellent communication skills
  • Must be computer literate

Experience

  • 2 years general office experience

PERFORMANCE MEASURES

  • Customer Care duties
  • Positive feedback from shoppers
  • Gift card sales and administration
  • Financial recon for gift cards
  • Customer experience

COMPETENCIES (KEY BEHAVIOUR AREAS)

  • Analysis and problem solving
  • Attention to detail
  • Customer Service Orientation
  • Interpersonal Sensitivity
  • Conflict Management
  • Compassion and Empathy
  • Oral Communication
  • Written Communication

Closing Date: 30/08/2021

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

Job Categories: Administrative/Secretarial Jobs, Customer care, Retail Jobs, and Sales and Marketing Jobs. Job Types: Full-Time. Job Tags: Shopping Receptionist at Roodeport. Salaries: Less than 20,000.

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