Remote Customer Service Agent Wanted at Bank of Canada

Attendance: Remote

A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment. Come join one of our teams of call center agents who work from home full-time to meet our client’s needs.

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Your benefits 
•    Salary starting at $21/hour
•    Two pay raises during the first year to bring your salary up to $23/hour
•    Evening and weekend premiums may apply
•    Reimbursement of your studies
•    Flexible group insurance
•    Health and wellness program with many benefits
•    Annual bonus program
•    Work from home (material provided and installed at our expense)
•    Preferential banking services
•    Community Involvement Program
•    Telemedicine
These benefits are just a few of the many benefits available to you: pension plan, stock purchase plan, employee and family assistance program and virtual sleep clinic.

Your work from home :
•    While at home, answer  calls from clients and be attuned to their needs
•    Offer customized solutions to their requests
•    Help clients use our banking applications
•    Advise and offer transaction or credit solutions
•    Refer clients to your colleagues for specialized needs
•    Support colleagues and share knowledge with them

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Your work schedule
You’ll be informed of your work schedule 3 weeks in advance. The center is open Monday to Sunday from 6:00 AM to midnight, we answer to our clients across Canada.

Your training and career development
You’ll start with a 7-week online training program. The training program is centered around on-the-job learning on the phone and is supported by a remote trainer coach.

We encourage our employees’ development and offer numerous career opportunities including a career development plan with our internal career counselors, ongoing coaching, and the possibility of paid external training.

Required skills
•    High school diploma
•    Customer service experience
•    Strong spoken and written French

Privileged skills
•    Promote the values of partnership, empowerment, and agility
•    Eagerness to develop your skills
•    Strong spoken and written English for dealing with English-speaking clients across Canada.

We’re putting people first :  
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on people’s lives.

Our core values of partnership, agility and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?