CUSTOMER SERVICE REPRESENTATIVE WANTED AT SOUTH AFRICA

PRIMARY FUNCTION

Assist customers telephonically on a daily basis, support the sales reps, complete quotations and order processing. Complete necessary duties to provide excellent customer service.

 

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ESSENTIAL FUNCTIONS:

• Continuous training to keep up to date with products in all business units that is Power Quality , Power Distribution ,Industrial Controls and Protection , Safety and Standard Medium Voltage
• Understand the route to market for each business unit and apply this when quoting and offering advice to customers
• Understand the process for order processing for each business unit and apply it
• Load orders within the requested time frame meticulously
• Liaise with the required departments to ensure orders are processed, procured and invoiced based on customer requirements
• Proactive engagement with procurement to provide information on customers’ orders
• Weekly updates to customers on their outstanding orders
• Liaising with sales reps to ensure customer satisfaction is achieved
• Ensure dates on orders are updated and accurate at all times
• Ability to work in a diverse environment and complete tasks timeously
• Ability to provide technical assistance to customers and Customer Service team

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Qualifications

SPECIALIZED KNOWLEDGE

• Grade 12 as a Minimum requirement
• Technical knowledge on electrical components
• Knowledge on Incoterms and export processes is an advantage
• Basic to intermediate knowledge in Excel

DIMENSIONS:

Meticulous order capturing, ability to offer technical advice, cost saving initiatives, proactive drive to achieve results and customer satisfaction.

ADDITIONAL INFORMATION:

• At least 5 years Customer Service experience
• Excellent telephone and email etiquette
• Computer Literate • Ability to work under pressure
• Ability to work in a team and individually with minimal supervision
• Excellent command of the English language

Closing Date: Ongoing

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website