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Job Description:
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
- Deliver individual results through personal effort & skill. Build and maintain strong relationships with our internal and external stakeholders
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Job Responsibilities:
- Achieve net profit growth for business
- Manage the growth of active customer Account Base to increase client base
- Comply with governance in terms of legislative and audit requirements
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Provide accurate and reliable sales and service statistics
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Manage existing clients and grow portfolio through making contact and generating leads
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Maximize Business Portfolio cross sell opportunities and strengthen client relationships
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis
- Manage own development to increase own competencies
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
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Job Requirements: •
Minimum Qualification :
- Grade12 or relevant tertiary qualification
- Person must not be an unrehabilitated insolvent
- Experience of dealing with high level customer queries in a Customer Care environment
- Experience : 2 -year Customer Care/ Call Centre environment experience
Job Details: Company: FNB South Africa Vacancy Type: Full Time Job Location: Milnerton, Western Cape, South Africa
Closing Date: Ongoing
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
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