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Full Job Description
Currently we are searching for a Call Center Agent for Durban, South Africa.
Responsibilities of this Post:
- Answer incoming calls and respond to customer emails.
- Document all call information according to standard operating procedures.
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- Address and resolve customer complaints.
- Provide product and service information to customers.
- Research, identify, and resolve customer complaints using business tools and available customer data.
- Identify and escalate serious complaints to supervisors and management.
- Complete call logs and reports.
- Follow up customer calls where necessary.
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Requirements of this Post:
- Grade 12.
- Two to four years experience as Call center Agent.
- Speak, read and write English clearly.
- Good Typing skills on a computer using Microsoft suite of products is essential.
Closing Date: Ongoing
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
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