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Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Remote
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 281105
This is a Remote role which means you get to work from home!
At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast to coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they’re passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.
If you’re someone who’s excited by a challenge, takes initiative, and is moved to make a difference, you’ll find success here. We’re growing our customer experience teams and are looking for team members who are committed to making more possible for our customers and Canadians every day.
Think you’re up for the challenge and the fun? If so, consider the following opportunity:
JOB ALERTS: Click Here to Join Our Jobs in Canada Telegram Group
What We’re Looking for
We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely wants to help each person they connect with. This role is fast-paced, and the environment is ever-changing. You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in an effort to help us work efficiently and provide world-class customer service.
What You’ll Do
Our customers come first, and they inspire everything we do. As part of our team, you will be providing world-class customer service by connecting with our customers, analyzing their needs, and offering customized solutions through our chat and voice channels. You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule. You will be speaking to different people from across Canada.
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Who You Are
- High School Diploma or equivalent
- 1+ years of customer interaction in a professional role, either face-to-face or over the phone
- Expert in communication and listening
- Strong analytical and problem-solving skills & ability to work a flexible schedule
- Minimum of 40 wpm typing
- Navigate multiple computer systems & multitasking
We have a remote-friendly culture. In this role, you will be working from home permanently as long as you meet our requirements which include, but are not limited to, a quiet workspace and the required internet bandwidth. You must also reside within 250km of Burnaby HQ to be eligible.
Together, we’ll make more possible, and these six shared values guide and define our work:
- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment
Closing Date: Ongoing
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
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