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Duties and Responsibilities
- Answering incoming calls in a timely and friendly manner
- Escalating queries to relevant parties
- Advise of any downtime within the call centre
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalised service
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Skills Required
- Strong administration skills
- Strong communication skills
- Problem-solving skills
- Solid computer skills
- Ability to work on your own and under pressure
- Organizational skills and attention to detail
- Ability to fit into the team culture/people skills
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Tools in your Backpack
- Grade 12/Higher certificate
- 2-3 years administration or operations experience
- Microsoft Office advanced skills
- Basic knowledge of customer service principles and practices
- Basic knowledge of call center telephony and technology
- Some experience in a call center or customer service environment
- Good data entry and typing skills
- Ability to Speak, Read and write one of the following languages Urdu, Hindi, Bengali, or Punjabi
Closing Date:04/04/2022
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
